In Ontario, the Provincial Landlord & Tenant Board (LTB) enforces the Residential Tenancies Act, 2006 (RTA), which governs the tenant-landlord relationship.
The role of the LTB is to provide tenants and landlords information about their rights and responsibilities under the RTA, and to resolve disputes between both groups.
Although the Residential Tenancies Act and the Landlord & Tenant Board are administered and enforced by the Province, the City of London has a series of by-laws that ensure all properties - including rentals - maintain specific standards regarding heat, running water, ventilation, general repairs, and many other criteria.
The city of London can investigate concerns you have about your unit, or building by following the below process:
Step 1: Inform your property manager/superintendent/landlord about your concerns as soon as possible. Preferably in writing (email, letter or text message).
Step 2: Complete and submit the below form (alternatively you can call us at 519-661-4660 or email Enforcement@london.ca).
Step 3: A Municipal Law Enforcement Officer (MLEO) will contact you to discuss your concerns in detail within a few business days of receiving the request. If it's deemed appropriate, an MLEO will inspect the premises to verify your concerns. Staff will inform the property owner directly of any and all by-law infractions, and what the expectations are for fixing them.
To complete this form, please type your address in the search bar on the map below and click on your property. If you have a unit number, please note it in the description box. Please write a detailed description of the concerns you have with your unit and/or the building and include the contact information for the property manager. Please also complete the contact information section. When you are ready, click 'Submit'.
