Report an Issue, Ask a Question or Schedule a Furniture/Bulk Item Pick-up

The City of London has standards for the collection of garbage, recycling, Green Bin and yard waste in order to ensure materials enter the proper collection stream, help keep our neighbourhoods tidy, and ensure worker safety.

The following is a list of requirements for garbage to be collected, please review and check the box below to confirm that your garbage is in compliance with the waste collection by-law (WM-12):

• At curb by 7 a.m. on your collection day and accessible to crews (e.g., visible, on level ground, not on top of snow bank)
• Garbage at other homes on the same side of the street as your home has already been collected
• Items that can fit into a Container must be in one: use plastic garbage bags or plastic/metal garbage cans
• There is a 3-container limit per registered residential unit or any additional Containers had a City of London Garbage Tag visible for collectors
• Contained in bags or cans that were not larger than 125 litres, not smaller than 30 litres, and did not weigh more than 20 kilograms (44 pounds)
• Garbage can lids must not be attached, hinged, or bungeed down. Contents of can must not extend above the rim of can
• Some items are not collected with curbside garbage such as appliances, electronics, fluorescent light bulbs/tubes, pressurized tanks, renovation materials, tires, scrap metal (e.g., bikes, metal furniture), and yard waste
• Broken glass, glass panes, or other sharp items must be contained inside a cardboard box, sealed with tape, and labelled “caution sharp” for collectors
• Large household items such as furniture, mattresses and bulky items over 1 metre wide and 1.5 metre tall are required to be booked at least five business days in advance. There is a 4 item limit per collection. Select large furniture and bulky item issue type from above to schedule a pick-up.
• Two-piece toilets are separated into two pieces, all water is removed and the toilet is not broken or cracked

If you cannot identify a problem, please leave garbage at the curb and collection staff may return once to inspect your set out and provide information. In most cases we are able to return within ~24 to 48 hours, not including weekends.  After a weekend please ensure your garbage is set to the curb by 7 a.m. on Monday of following week (excluding holidays).

The checkbox below will help to determine if your garbage was in full compliance with the City’s waste collection by-law. Garbage that does not comply will not be collected.

The City of London has standards for the collection of garbage, recycling, Green Bin and yard waste in order to ensure materials enter the proper collection stream, help keep our neighbourhoods tidy, and ensure worker safety.

The following is a list of requirements for recycling to be collected, please review and check the box below to confirm that your recycling is in compliance with the waste collection by-law (WM-12):

• At curb by 7 a.m. on your collection day and accessible to crews (e.g., visible, on level ground, not on top of snow bank)
• Recycling at other homes on the same side of the street as your home has already been collected
• Recycling must be contained in Blue Boxes or see-through bags. Maximum weight of Blue Boxes or bags is 18 kilograms (40 pounds)
• Materials are correctly sorted into separate Blue Boxes or bags for paper and containers
• Blue Boxes or bags must only contain recyclable materials accepted in London’s program
• Cardboard must be correctly prepared: broken down, flattened and placed in Blue Box/bag or flattened and tied in bundles not greater than 75 cm x 75 cm x 20 cm

If you cannot identify a problem, please leave your Recycling at the curb and collection staff may return once to inspect your set out and provide more information. In most cases we are able to return within ~24 to 48 hours, not including weekends. After a weekend please ensure your Recycling is set to the curb by 7 a.m. on Monday of following week (excluding holidays).

The checkbox below will help to confirm your recycling was in full compliance with the City’s waste collection by-law. Recycling that does not comply will not be collected.

The City of London has standards for the collection of garbage, recycling, Green Bin and yard waste in order to ensure materials enter the proper collection stream, help keep our neighbourhoods tidy, and ensure worker safety.

The following is a list of requirements for yard waste to be collected, please review and check the box below to confirm that your yard waste is in compliance with the by-law:

• At curb by 7 a.m. the first day of your collection week and accessible to crews
• Placed in acceptable containers: paper yard waste bag, reusable container, certified compostable bag
• Yard waste at other homes on the same side of the street as your home has already been collected
• Each container of yard waste did not weigh more than 20 kilograms (44 pounds)
• Contained in bags or cans that were not larger than 125 litres and not smaller than 30 litres
• Container lids were removable and not tied/bungeed down
• Any brush (branches, twigs) was properly prepared for collection: tied in bundles with string or rope; maximum weight of each bundle is 20 kilograms;  tree limbs were not greater than 10 centimetres in diameter and 1 metre in length
• Did not contain grass clippings, dirt, rocks, sod, pet waste, or tree stumps

If you cannot identify a problem, please leave your yard waste at the curb and collection staff may return once to inspect your set out and provide more information. In most cases we are able to return within ~24 to 48 hours, not including weekends. After a weekend please ensure your yard waste is set to the curb by 7 a.m. on Monday of the following week (excluding holidays).

The checkbox below will help to confirm your yard waste was in full compliance with the City’s waste collection by-law. Yard waste that does not comply will not be collected.

Residents are required to book in advance a pick-up for large furniture and bulky items.

Requests must be submitted at least 5 business days in advance. Requests that are not submitted at least 5 business days in advance of scheduled collection will not be approved.

Collection will occur on your next scheduled garbage collection day (garbage collection occurs every other week). There is a 4-item limit on large furniture or bulky items per household per scheduled garbage collection. Large furniture and bulky items will be picked-up by a separate collection vehicle than your regular garbage set out.

Items are required to be out at the curb by 7 a.m. on the scheduled garbage collection day but no earlier than 6 p.m. the night before. Items not at the curb by 7 a.m. will not be collected.

Please fill out the description box below listing up to four items for garbage collection and your next scheduled garbage collection date (at least 5-business days in advance).

Collection is for accepted large items over 1 metre wide and 1.5 metres tall, generally requiring 2 or more people to safely place at the curb. For complete set out guidelines on large furniture and bulky items, visit London.ca/garbage.

Items not out on time or not in compliance will not be collected. Residents would be required to remove any non-compliant items from the curb, correct the issue, and reschedule collection for another collection day at least 5 business days in advance.

The City of London has standards for the collection of garbage, recycling, Green Bin, and yard waste in order to ensure materials enter the proper collection stream, help keep our neighbourhoods tidy, and ensure worker safety.

The following is a list of requirements for Green Bin to be collected, please review and check the box below to confirm that your Green Bin is in compliance with the waste collection by-law (WM-12):

• At curb by 7 a.m. on your collection day, Green Bin was accessible to crews (e.g., visible, on level ground, not on top of or behind snowbank)
• Green Bin at other homes on the same side of the street have already been collected
• Green Bin container did not weigh more than 20 kilograms (44 pounds)
• Green Bin container size is no greater than 50 litres
• Green Bin had no liners or an acceptable liner was used. If a liner was used it is certified compostable liner or acceptable paper products such as newspaper or soiled cardboard
• Green Bin did not contain unacceptable material such as plastic bags, plastic packaging, pet waste, diapers or recyclables
• Green Bin contents were not frozen or stuck to the sides of the bin
• Green bins must not have secondary lock, bungee cord, or other lid attachments on Green Bin. Green Bin should be closed and contents must not extend above the rim of the bin

The checkbox below will help to confirm your Green Bin was in full compliance with the City’s waste collection by-law. Green Bins which do not comply will not be collected.

If you cannot identify a problem, please leave your Green Bin at the curb and collection staff may return once to inspect your set out. In most cases we are able to return within ~24 to 48 hours, not including weekends. After a weekend please ensure your Green Bin is set to the curb by 7 a.m. on Monday of following week (excluding holidays).